What materials do you use?

We primarily work with a variety of high-quality wood (such as birch, walnut, maple, and bamboo) and acrylic (in multiple colors and finishes). If you're looking for something specific, feel free to ask — we may be able to source it for you.

Can I use my own design or logo?

Yes! We welcome custom designs, logos, and artwork. Just send us a high-resolution file (preferably in SVG, PDF, PNG, or AI format), and we’ll take care of the rest.

Do you offer design help?

Absolutely. If you don’t have a finished design, we can help you develop one based on your ideas or inspiration. We’ll provide a proof before anything is engraved.

Is everything handmade?

Yes — while we use laser technology for engraving and cutting, each piece is finished, assembled, and quality-checked by hand to ensure a unique, artisan-level result.

How long does it take to complete an order?

Most custom orders are completed within 5–10 business days, depending on complexity and current workload. Rush orders may be available upon request.

Do you ship?

Yes! We ship nationwide with secure packaging to ensure your item arrives safely. Local pickup may be available if you're nearby — contact us to check.

What’s your return policy?

Because our products are custom-made, we generally do not accept returns. However, if there’s an issue with your order (like damage or a mistake on our end), we’ll work with you to make it right.

Do you offer bulk or wholesale pricing?

Yes! We offer discounts for bulk orders, events, corporate gifts, or wholesale partnerships. Get in touch for a custom quote.